Shipping and Returns

We do accept returns, for exchange or credit note only.

If you find you would like to return something to us please let us know as soon as possible, but the item should be received back with us within 14 days. We will then aim to refund you within 7 days. All returns should be sent back unworn with our Secret Parlour tag still attached, if there was one on the garment. (My tag gun is very temperamental!)

All our items are vintage and as such have had a previous life. There will be some light signs of general wear but anything more than that I will always describe fully and add photos. On the rare occasion you find something significantly wrong with the item and I haven't noted it, then I will refund in full for you.

Please consider how difficult returns can be for small businesses before you ask to return something. They are often the number one reason small businesses fail. Instead of returning, could you possibly re-sell it yourself? Or gift it to a friend of family member? Cash flow can be very tight for a small business as it is, and, an influx of returns can sometimes mean the difference between being able to buy stock, or, pay ourselves a wage. We don't have the cash reserves of the big brands or high street chains. I will never not accept something you want to return, but please just bear in mind how challenging it can be.

We aim to ship all orders out within 48 hours, but often it is next day.

International customers please note that you are responsible for any taxes and customs charges due in your own country and most times there will be something to pay. Please be aware of this before ordering.

Thank you for taking the time to read. Don't be afraid to contact us, we offer a great customer service and love helping our customers.

Love, Michele x